FAQ
General Questions
Q: What is Magnetic Twist?
A: Magnetic Twist specializes in creating custom photo magnets, keychains, buttons, and bookmarks. We transform your favorite images, designs, or ideas into fun, functional keepsakes.
Q: What kinds of custom products do you offer?
A: We offer personalized magnets, keychains, buttons, and bookmarks. Whether it’s for gifts, events, promotions, or personal use, we’ve got you covered!
Q: Do you ship your products?
A: Yes! Shipping costs and delivery times will vary depending on your location and order size.
Ordering and Customization
Q: How do I place a custom order?
A: Simply select the product you want on our website, choose the customization options, and place your order. Make sure to upload your photo when placing your order.
Q: What kind of images can I use for my custom products?
A: We recommend high-resolution images (300 DPI or higher) for the best print quality. Supported file formats include JPG or PNG.
Q: Can I add text or special designs to my product?
A: Absolutely! Just include your text or design preferences in your email when submitting your image. We’ll do our best to bring your vision to life.
Q: Is there a minimum order requirement?
A: Most of our products have no minimum order requirement, so you can order as few or as many as you need.
Production and Delivery
Q: How long does it take to make my custom order?
A: Production typically takes 3-5 business days after we receive your image and confirm the design. Delivery time will depend on your location and chosen shipping method.
Q: Do you offer rush orders?
A: Yes! If you need your custom products quickly, please contact us at magnetictwists@gmail.com to discuss rush production and expedited shipping options.
Events and Bulk Orders
Q: Can I order custom products for events like weddings or corporate events?
A: Yes! We specialize in creating custom products for weddings, corporate events, parties, and more. Bulk discounts may be available for large orders—contact us for details.
Q: Do you offer on-the-spot customization at events?
A: Yes! We can provide on-the-spot customization services for events like weddings, trade shows, or corporate gatherings. Contact us to discuss availability and pricing.
Support and Contact
Q: I’m not sure if my image will work. Can you help?
A: Of course! Email your image to magnetictwists@gmail.com, and we’ll let you know if it meets our quality requirements or if adjustments are needed.
Q: How can I contact you?
A: You can reach us at magnetictwists@gmail.com for any questions or concerns. We’re happy to help!